Terms

Purchasing and refunds from the Imprint Academic Ltd website

Imprint Academic Ltd unconditionally guarantees books purchased through this site. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery or collection notification email for a complete refund. This will include the cost of postage to you but the buyer is responsible for the return cost. However if the return is due to an error that we or our service providers have made, we will gladly refund both the original delivery charge and the cost of return postage.
If the item is damaged upon receipt or collection please advise us within 7 days. The time limit for return is still 30 days for your convenience. Again the cost of returning such an item will also be refunded.
Please note that mid-term cancellations of journal subscriptions will not result in a refund (other than any outlined in UK law).

Returns Procedure

All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following addresses: Imprint Academic Ltd, Unit 1, Seychelles Farm, Upton Pyne, Devon EX5 5HY. For full refund the item must be received back in resale condition (unless, of course, it is being returned because it arrived damaged).

Delivery Times

In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:

  • 21 days after dispatch if the item was sent 2nd class, UK Royal Mail
  • 14 days after dispatch if the item was sent 1st class, UK Royal Mail
  • 21 days after dispatch if the item was sent Airmail, EU and Europe
  • 21 days after dispatch if the item was sent Airmail, North America
  • 35 days after dispatch if the item was sent Airmail, Rest of the World

Order Progress

If your books have not arrived within the quoted delivery time you can inquire into the status of your order by e-mail to orders@imprint.co.uk or by telephone to (+44) (0)1392 851550.

Order Cancellation

A customer may cancel an order between placing the order and up to 7 days after receipt of the goods. If the cancellation happens after the goods have been despatched then a refund will be made upon receipt of the goods back at Imprint Academic Ltd. The cost of returning the goods to Imprint Academic Ltd will be the responsibility of the customer or Imprint Academic Ltd depending on the reason for cancellation.

Responsibility for Local Taxes and Duties

The UK sales tax of Value Added Tax (VAT) is not payable on books, but is applied at 20% to DVDs, videos, software and other non-book material.

VAT is only charged on deliveries within the European Union. If you are within the EU and have a VAT code that means you are VAT exempt, please include this in your Gift Message and our staff will amend your order accordingly. There is no tax chargeable to customers outside the European Union.

Where goods are imported from abroad on the customer’s behalf and sent directly to the delivery address the cost of tax is also included in the purchase price. However in some circumstances customs may require payment of the tax by the receiving party before the delivery can be completed. In this case the buyer should pay the customs agent, keep proof of payment and contact Imprint Academic Ltd Web Team who will refund any tax paid.

When we ship books for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable. Imprint Academic Ltd can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. The goods can be re-despatched with a further charge for dispatch at the customer’s request.

Security of Credit Card Payment Options

This site uses encryption and secure (SSL) servers to help ensure the privacy of any information that you provide. However, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Imprint Academic Ltd.

Data Protection

Imprint Academic Ltd undertake not to divulge to any third party any information concerning customers that would be in breach of the Data Protection Acts.

Validity & Legalities

Imprint Academic Ltd reserves the right to amend and/or extend these terms and conditions from time Imprint

Academic Ltd
Unit 1, Seychelles Farm
Upton Pyne, Devon EX5 5HY

Company No. 08013853

VAT No 40904775

Registered at:
Companies House
PO BOX 29019
21 Bloomsbury Street
London WC1B 3XD